Getting in touch

You can contact us by the following methods:

Telephone: 01392 225555.

When calling from a landline, calls to 01392 numbers can cost up to 10p per minute, dependent on the time of day, and there is usually also a call set-up fee.

When calling from mobile phones, calls to these numbers cost between 10p and 40p per minute. 

Most landline operators offer inclusive call packages which allow calls free at certain times of the day, or at all times, and most mobile companies include free any-time minutes in the monthly contract payment, or a bundle of minutes for a reduced cost in the form of a top-up credit.

Email: opcc@dc-pcc.gov.uk

Post: 

The Office of the Police and Crime Commissioner
Andy Hocking House
Alderson Drive
Exeter
EX2 7RP

Attending a public engagement event or forum: you can find details about our public engagement events, forums and public meetings here

Social media: follow our official social media accounts on Facebook, Twitter and Instagram

The telephone line and office email is staffed from Monday to Friday 9am - 1pm and 1.30pm - 5pm. Outside of these hours, or if we are otherwise unable to answer the phone in person when you call, please leave a message on the telephone message service.  

Voicemail will normally be acknowledged within 24 hours during normal business hours.

The voicemail greeting will be updated when the office is closed for an extended period of time (a full day or more), and the expected time of our return.

Our Customer Service aim is ‘To provide good customer service and build trust’ 

In summary,

• we provide a friendly, helpful and efficient service with a problem solving approach which leaves a good lasting impression.
• we treat everyone with a friendly attitude and try to resolve their problem or question as efficiently as possible.
• we communicate confidently, respectfully and clearly and ensure that we listen to the needs of our colleagues and communities.
• we build trust and confidence in those we serve through the actions we take. We accept feedback and are comfortable responding to criticism and finding ways to improve. We will strive to be the best at what we do.
• we act with integrity, and honour the commitments to those we serve. We don’t take our commitment lightly. We will do everything in our power to do the right thing in an honest, truthful and straightforward way.

You can find out more about our customer service aim, approach and standards here.  Below are our customer service standards relating to enquiries by telephone and written correspondence.

Telephone enquiries

We will do our best to answer your call within five rings and to respond to your enquiry at the first point of contact.

If we cannot do this, for example if we need to look into the matter further in order to provide a satisfactory response, we will log your call onto our systems and we will do our best to respond in full within 20 working days. If we are unable to do this, we will keep you informed, at least every 20 working days.

If you leave a message on our answerphone, we will do our best to acknowledge your voicemail within 24 hours during normal business hours.

We update our voicemail greeting to advise you when we will be out of the office for an extended period of time (a full day or more), and when we expect to return.

Correspondence

In general, we aim to acknowledge postal correspondence within 5 working days. Contact via email and Facebook is automatically acknowledged.

We aim to respond in full as soon as possible, generally within 20 working days. If we are unable to do this, we will keep you informed at least every 20 working days.

We will only respond to correspondence that is carbon copied (cc'd) to us where we consider it appropriate. 

We consider all requests for the PCC to attend events, talks and conferences. To be able to do this, we would require at least eight weeks notice. On occasions, where the Commissioner is unable to attend, we may suggest an alternative from within the Office of the Police and Crime Commissioner team.

To make a request, click here

For any media or press enquiries, please contact as follows:-

Patrick Phelvin

Head of Communications and Customer Engagement

patrick.phelvin@dc-pcc.gov.uk

07444 757 631

Bridget Batchelor

Multimedia and Communications Officer

bridget.batchelor@dc-pcc.gov.uk

07977 910 363

Elizabeth Record

Social Media and Engagement Support Officer

elizabeth.record@dc-pcc.gov.uk

07703 887 368

For media enquiries relating to Vision Zero South West please contact joel.cooper@dc-pcc.gov.uk and for the Serious Violence Prevention Programme please contact claire.parris@dc-pcc.gov.uk

In a minority of cases people communicate with us in a way that is unreasonable. Our policy when responding to unreasonable contact and behaviour can be found here

Information about how to complain about the Chief Constable, Devon and Cornwall Police, the Police and Crime Commissioner or a member of the PCC's staff, and processes and service standards relating to handling of these complaints, can be found here.

Information about how to make a freedom of information request, request under the EIR regulations, and processes and service standards relating to handling these requests can be found here.

Information about the processing of personal data, data protection rights and processes and service standards relating to handling of data protection subject access requests can be found here.

Information about how personal information is processed once it has been provided can be found in our Privacy Policy here

Information relating to services for victims in Devon, Cornwall or the Isles of Scilly please visit Victim Care Devon & Cornwall website

In an Emergency contact the emergency services: 

Dial 999 if:

• you or someone else is in immediate danger
• if the crime is in progress
• you need police help immediately. 

This could include:

• someone using violence or threatening violence
• if there is a danger to life
• serious damage is being or could be caused to a property
• a potential criminal has been disturbed or stopped
• a road traffic accident where someone is hurt or a danger is being caused to other road users.

Deaf/hard of hearing and speech impaired

18000 Emergency – Minicom / Textphone number
999 Emergency - SMS / Text number

To register your mobile for the Emergency Text 999 service please follow this link: emergency SMS.

Call 101 or make a report online via the website at Contact us | Devon & Cornwall Police (devon-cornwall.police.uk)

• if your car, bicycle or mobile phone has been stolen
• if your garden shed has been broken into
• if your property has been damaged
• if you suspect drug use or dealing in your area
• if you want to give the police information about crime in your area

To get an update on an existing report, you can use Devon and Cornwall Police's WebChat facility. Visit www.dc.police.uk and click on the WebChat widget.

Deaf/hard of hearing and speech impaired

If you are deaf, hard of hearing or speech impaired, you can textphone the police on 18001 101 or sms/text 67101. Each call costs 15p

If the matter is not an emergency, dial 101.

For general policing / community safety enquiries Ask NED.

Ask NED is a non-emergency online directory provided by Devon and Cornwall Police. Anyone can use Ask NED to find out the most appropriate organisation they should contact based on their enquiry www.devon-cornwall.police.uk/askned