Performance management and customer service
The main part of my role is to provide a high level of customer service by preparing and co-coordinating corporate responses to correspondence received by the OPCC and ensures that responses are appropriate and consistently reflect the priorities and key messages of the PCC.
It is necessary for me to have an oversight of all correspondence to enable me to gather and analyse content to inform strategic thinking and policy. Another important responsibility I have is to deal with police appeal tribunals and complaints against the chief constable.
Natalie is also a community link officer for Mid Devon (with Katie Grant).