The complaints process
Making a complaint
Where your contact concerns a complaint about officers or staff of Devon and Cornwall Police, including operational policing, then we will pass this to the Force’s professional standards department who will respond to you directly. These complaints are normally outside of the remit of the police and crime commissioner.
If you would like to make a complaint the details are below.
In order to provide the best possible service to the public this information has been produced to enable you to make a formal complaint, should you wish to do so, against any of the following: Devon and Cornwall Police, the police and crime commissioner (PCC) for Devon and Cornwall or her office.
Complaints against Devon and Cornwall police officers, police staff and/or policies and procedures
The PCC for Devon and Cornwall has a role in monitoring how the police handle and respond to complaints against Devon and Cornwall police officers and police staff. She is not involved in the investigation of such complaints. Complaints against Devon and Cornwall Police will be forwarded by the Office of the Police and Crime Commissioner to the professional standards department of Devon and Cornwall Police, who will respond to you.
If you would prefer to forward your complaint directly yourself to Devon and Cornwall Police please use their website.
You also have the right to make a complaint against Devon and Cornwall Police direct to the Independent Police Complaints Commission. Information can be found on the their website (www.ipcc.gov.uk).
Complaints against the chief constable
The PCC has a statutory duty to consider complaints against the chief constable of Devon and Cornwall Police only. If you wish to make a complaint against the chief constable of Devon and Cornwall Police you may do so by:
- Completing the feedback form at the bottom of this page;
- Writing to the Police and Crime Commissioner, Andy Hocking House, Alderson Drive, Exeter, EX2 7RP;
- Phoning 01392 225555.
The PCC acts as the disciplinary body (appropriate authority) for the Chief Constable and the arrangements for dealing with complaints against the personal conduct of a Chief Constable are statutory, as set out within the Police Reform Act 2002. If you wish to make a complaint relating to the Chief Constable you must be able to evidence where the Chief Constable’s personal conduct is at fault.
What happens after a complaint against the Chief Constable is made?
We aim to make a recording decision and reply to you within 10 working days. You have the right to appeal to the IOPC if you disagree with our decision not to officially record your complaint. We will decide whether the complaint can be locally resolved with you or if criminal or misconduct proceedings require formal investigation. We will also determine whether any action should be taken and whether disciplinary proceedings should be brought if the complaint is against the current Chief Constable. This is not required for a Chief Constable who is no longer serving in Devon and Cornwall Police, although criminal proceeding could be brought if appropriate.Please note that the Office of the Police and Crime Commissioner for Devon and Cornwall cannot investigate anonymous complaints. Neither the PCC nor her office will enter into correspondence with individuals who have used foul or abusive language.
Complaints against the Office of the Police and Crime Commissioner for Devon and Cornwall
If you wish to make a complaint against the Office of the Police and Crime Commissioner for Devon and Cornwall, a member of their staff (including contractors), its policies or practices, or volunteers working on behalf of the Office of the Police and Crime Commisioner please contact the chief executive officer (CEO) using any of the above methods. If your complaint relates to the CEO you should write directly to the treasurer using any of the above methods.
Complaints against the PCC
Complaints against the PCC are the responsibility of the Police and Crime Panel (hosted by Plymouth City Council) but will initially be considered by the OPCC CEO and should be sent to the CEO using the above methods.