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Complaints about the Police and Crime Commissioner

The Police and Crime Commissioner (PCC)  is directly elected by the public and therefore will be held to account, not only on election day, but every day by local people, groups and communities.

The Police and Crime Panel (PCP) ensure that the Panel members – both independent and from Local Authorities - support the PCC, but as a ‘critical friend’ the PCP also scrutinise the PCC’s conduct and work on behalf of the public.

The PCC is a representative of the community and must conduct themselves in a way that does not discredit their office. The PCC is subject to a Code of Conduct which sets out the expected standards of personal conduct and ethical standards of behaviour.

If you have a complaint that the PCC has breached their Code of Conduct then the appropriate authority to handle your complaint is the Police and Crime Panel, however initially you should send your complaint to the Chief Executive in the Office of the PCC who will carry out the initial stages of processing your complaint, and will liaise with the Police and Crime Panel as appropriate.  We aim to respond to you with a recording decision within 10 working days and to try to resolve the matter to your satisfaction within 20 working days.

If your complaint alleges a criminal offence then we will refer it to the Independent Office for Police Conduct (IOPC) to handle.

Further information about the complaint handling process and service standards can be found here.

Complaints about the Police and Crime Commissioner can be made to the Chief Executive by:

  • Completing the feedback form at the bottom of this page
  • Writing to the Chief Executive, Andy Hocking House, Alderson Drive, Exeter, EX2 7RP
  • Emailing
  • Phoning 01392 225555