Open and Transparent Quality Mark 2016/17 and 2017/18

Complaints from young people (people under the age of 16)

A young person under 16 should not normally need to provide written permission for a parent, guardian or advocate (for example, a teacher or social worker) to make a complaint on his or her behalf.

  • Young people under the age of 16 are able to give valid consent (and refuse parental involvement) provided they have sufficient understanding and intelligence to enable them to understand fully what is proposed.
  • We will help to ensure that a young person understands the process and the potential outcomes when making a complaint. Support will be provided to young people not only in their initial access to the complaints system, but throughout the handling of their complaint – for example, ensuring that they understand the local resolution process or providing them with appropriate support should they need to give evidence at criminal or disciplinary proceeding.