Open and Transparent Quality Mark 2016/17, 2017/18, 2018/19 and 2019/20

What information to include in a complaint

When making your complaint, please include as much detail as possible about what happened:

  • What was said or done and by whom?
  • Were there witnesses or evidence such as documents or photographs?
  • The names of any staff concerned
  • What you would like us to do