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Police complaint reviews performance

When a member of the public is dissatisfied with how their complaint has been handled by their local police force, the PCC may be contacted to conduct a police complaint review. The OPCC must determine whether the police’s handling of the complaint and the outcome was reasonable and proportionate. Where mistakes are identified and the review is upheld the PCC will make recommendations to the police to rectify the issue.

The Police and crime Commissioner is committed to ensuring that the complaint review function undertaken by her office has integrity, is impartial and provides quality of service. The Police and Crime Commissioner is also committed to ensure that review decisions are sound and in line with the requirements of the complaints legislation and IOPC statutory guidance.

Here you can find the service standards relating to the handling of police complaint reviews.

Here you can find audits of the PCCs police complaint review handling function

Audit 2020-21 

The annual assessment of the police and crime commissioner's performance in handling police complaint reviews can be found here.