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Our role
Our role
Alison Hernandez is the directly elected Police and Crime Commissioner for Devon, Cornwall and the Isles of Scilly and employs a team of specialists to deliver the requirements of the role and office.
Plan and performance
Plan and performance
In this section you can find copies of the Police and Crime Plan, get information about how we are progressing with the Plan and find out how Devon and Cornwall Police are performing against the priorities set.
Our information
Our information
Here you can find all of the statutory information we publish as a public sector organisation as well as instructions on how to submit a Freedom of Information request and disclosure log of previous requests.
News
News
Keep up to date with what Alison Hernandez is doing to make Devon, Cornwall and the Isles of Scilly safer. Here you can find news articles, blogs, videos, images and audio in our multimedia section along with our regular newsletters.
Meetings and events
Meetings and events
We're committed to involving as many people as possible in our work. Here you can find more information about volunteering, our approach to community engagement as well as how you can report your concerns and take part in consultations.
Victims information
Victims information
In April 2015 the police and crime commissioner took responsibility for the provision of victims services. Since 2021 the Victim Support is commissioned to deliver services to victims of crime.
Join us
Join us
There are lots of people of all different ages, offering their services to the Devon and Cornwall's policing family as volunteers. Special Constables, cadets, independent custody volunteers, all play their part in keeping our communities safe and protecting victims.

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Home Our role Police performance Police complaints and conduct performancePolice complaint reviews performance

Police complaint reviews performance

When a member of the public is dissatisfied with how their complaint has been handled by their local police force, the PCC may be contacted to conduct a police complaint review. The OPCC must determine whether the police’s handling of the complaint and the outcome was reasonable and proportionate. Where mistakes are identified and the review is upheld the PCC will make recommendations to the police to rectify the issue.

The Police and crime Commissioner is committed to ensuring that the complaint review function undertaken by her office has integrity, is impartial and provides quality of service. The Police and Crime Commissioner is also committed to ensure that review decisions are sound and in line with the requirements of the complaints legislation and IOPC statutory guidance.

Here you can find the service standards relating to the handling of police complaint reviews.

Here you can find audits of the PCCs police complaint review handling function

The annual assessment of the police and crime commissioner's performance in handling police complaint reviews can be found here.