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OPCC services and arrangements

Is the OPCC office open during COVID -19?

The Office of the Police and Crime Commissioner's is open for business during normal office hours of 9am and 5pm, Monday to Friday. The team are working remotely during this time to support our communities for the foreseeable future. 

We are still contactable by phone or email:

Telephone: 01392 225555

Email:  opcc@devonandcornwall.pnn.police.uk

You can also keep up to date with the office by visiting our social media channels:

Facebook: @DCPCC

Twitter: @DC_PCC

Please do not visit the office in person as you will not be allowed on site and the team are not based there to help you.

Will my complaint/correspondence be responded/progressed during COVID-19?

Our customer services team are still working and progressing with new and current complaints. The usual service standard is within 20 working days. We will endeavour to keep you up to date with the process of your complaint but please be patient with us as this may take a little longer than usual in the current climate due to being able to access information but we will keep you informed of this.

Is the PCC carrying out any public surgeries or events at the moment?

Following current government guideline and for the wellbeing of staff and the public, the PCC and her office will not be holding or attending any public surgeries, events or talks for the foreseeable future.

However the PCC will be engaging directly with the public through her blog, podcast, social media and radio broadcasts wherever possible. You can directly contact the Commissioner and her team through the OPCC social media accounts, phone or email.

Will I still receive funding for the service that I have been supplying?

We are currently producing our funding letters for the forthcoming financial year at this time. We recognise that services are having to adapt their service delivery in response to the pandemic and we are supporting our commissioned services to make these adjustments.

To find out what we have been doing during the pandemic to support the services that we commission to help those who have experienced crime in Devon, Cornwall and the Isles of Scilly, please read our report about our commissioning arrangements.