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OPCC services and arrangements

Is the OPCC office open during COVID -19?

The Office of the Police and Crime Commissioner's is open for business during normal office hours of 9am and 5pm, Monday to Friday. The team are working agilely. 

We are still contactable by phone or email:

You can also keep up to date with the office by visiting our social media channels:

Please do not visit the office in person as you will not be allowed on site and the team are not based there to help you.

Will my complaint/correspondence be responded/progressed during COVID-19?

Our customer services team are still working and progressing with new and current complaints. The usual service standard is within 20 working days. We will endeavour to keep you up to date with the process of your complaint but please be patient with us as this may take a little longer than usual in the current climate due to being able to access information but we will keep you informed of this.

Is the PCC carrying out any public surgeries or events at the moment?

Following current government guideline and for the wellbeing of staff and the public, the PCC and her office will not be holding or attending any public surgeries, events or talks for the foreseeable future.

However the PCC will be engaging directly with the public through her blog, podcast, social media and radio broadcasts wherever possible. You can directly contact the Commissioner and her team through the OPCC social media accounts, phone or email.

How have you been supporting the services you commission?

To find out what we have been doing during the pandemic to support the services that we commission to help those who have experienced crime in Devon, Cornwall and the Isles of Scilly, please read our report about our commissioning arrangements.