Open and Transparent Quality Mark 2016/17

Privacy

Content

What information do we collect about you?

How will we use the information about you?

Engagement

Access to your information and correction

Cookie policy

Other websites

Changes to our Privacy Policy

How to contact us

What information do we collect about you?

We collect information about you when you write to us, or complete our contact form on our website. We also collect information when you voluntarily complete our consultation surveys, register to attend a public survey, ask to receive our newsletters, or to be informed about community talks and events that we are holding. We may also collect information about you when you speak to us directly, for example on the telephone or at a community event.

Website usage information is collected using cookies.

How will we use the information about you?

We use your information collected from the website to personalise your repeat visits to our website.  Our Cookie Policy provides more information.

We collect information about you to process your feedback, complaint and other matters that you contact us about.

In processing your feedback, complaint or other matter that you have contacted us about, we may send your details to and also use information from the Devon and Cornwall Police or other emergency or social service:-

If you have contacted us with a complaint about officers or staff of Devon and Cornwall Police, including complaints about operational policing, then we will pass on your personal information to the appropriate complaints department within the Police Force who will respond to you direct. 

If you have contacted us requesting information that we do not hold, if you agree and we know which authority may hold the information you require, we shall pass on your personal information to that authority so that they may deal with your request.

We will share information with partner agencies when the information is required to enable them to carry out their statutory responsibilities or where it is necessary to prevent harm to an individual or others.  Any disclosure of personal data is carefully considered in accordance with legislation, policy and/or information sharing agreements.

If you agree, we use your information to contact you about talks and events, consultations and other policing and community matters that may be of interest to you.

The Office of the Police and Crime Commissioner will not share your information for marketing purposes with outside companies or organisations.

Engagement

We would like to send you information about the work of the Office of the Police and Crime Commissioner, talks and events, consultations and other policing and community matters that may be of interest to you.  If you have consented to receive this type of information from us, you may opt out at a later date.

You have a right at any time to stop us from contacting you, or giving your information to our partners as described above.

If you no longer wish to be contacted by the Office of the Police and Crime Commissioner for the purposes described above, please complete the form at the bottom of this page.

Access to your information and correction

You have a right to request a copy of the information that we hold about you.  If you would like a copy of some or all of your personal information, please click here for guidance about how to do this.

We want to make sure that your personal information is accurate and up to date.  You may ask us to correct or remove information if you think it is inaccurate.

Cookie policy

What are cookies?

Cookies are small text files that websites put on your computer or mobile device while you’re browsing. Cookies are used for many different purposes. For example, they can:

- help search engines remember that you want your search results in English
- help a website remember your preferences so that you don’t need to customise it every time
- help websites to deliver a better service by showing you the content most relevant to you identify and resolve errors
- analyse how well a website is performing.

The most common function of cookies is to remember bits of information that help make browsing the web easier and more hassle-free for you.

How are cookies used on this site?

We provide a information dialog at the top of the website when you first visit to prompt you that cookies are enabled on this site. They cannot be switched off just for this site but as you continue into the website and use certain features cookies may be set in the following areas:

- For Google Analytics
We use Google Analytics to help improve the our support, content and the general user experience.

- For personalisation of content (The Your Area Feature)
We have a feature which enables you to enter your postcode, this requires a cookie to function correctly.

- Logging into Your User Account / Favourites Control
If you have registered for a user account this process also requires cookies to be set for correct functionality. The favourites control is also available once you have logged in, this also requires cookies.

- Font Size Selector
If you use the Font Size selector on the accessibility page this will also set a cookie.

How you can manage cookies for all websites

If cookies aren't enabled on your computer, it will mean that your browsing experience on our website may be limited.

To turn cookies on or off for all websites via your web browser, you can follow the instructions below.

How to check cookies are enabled on your  PC:

Google Chrome

1.Click on the spanner icon (top menu in browser) and select ‘Settings’
2.Click the 'Under the Bonnet' tab on the left, then select the 'Content settings' button
3.Under the cookies section, choose the option that best suits your needs.

Microsoft Internet Explorer 6.0, 7.0, 8.0

1.Click on 'Tools' (top menu in browser) and select 'Internet options'
2.Click on the 'Privacy' tab
3.Move the privacy slider to the level of privacy you require. Settings above Medium will disable cookies.

Mozilla Firefox

1.Click on 'Tools' (top menu in browser) and select ‘Options’
2.Select the Privacy icon
3.In the history section choose 'Use custom settings for history' from the dropdown menu
4.Cookies can be enabled or disabled by clicking on the appropriate check boxes.

Safari

1.Click on the Cog icon (top menu in browser) and select 'Preferences'
2.Click on Privacy tab and choose the option that best suits your needs.

Opera

1.Click on the 'Tools' at the top of your browser window and select 'Preferences'
2.Select the 'Advanced' tab and choose Cookies from the list on the left
3.Choose the option that best suits your needs.

How to check cookies are enabled on your Mac:

Safari on OSX

1.Click on 'Safari' at the top of your browser window and select 'Preferences'
2.Click on the 'Privacy' tab
3.Adjust the level of cookie acceptance here.

Firefox

1.Click on 'Firefox' at the top of your browser window and select 'Preferences'
1.Select the Privacy icon
2.In the history section choose 'Use custom settings for history' from the dropdown menu
3.Cookies can be enabled or disabled by clicking on the appropriate check boxes.

Opera

1.Click on 'Opera' at the top of your browser window and select 'Preferences'
2.Select the 'Advanced' tab and choose Cookies from the list on the left
3.Choose the option that best suits your needs.

Other websites

Our website contains links to other websites.  This Privacy Policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this webpage.  This privacy policy was last updated on 17 July 2014.

How to contact us

Please contact us if you have any questions about our privacy policy, or information we hold about you. 

 

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