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Open and Transparent Quality Mark 2016/17, 2017/18, 2018/19 and 2019/20
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Complaints and compliments

We take the matter of complaints very seriously and we want to make sure that the service we provide to communities is professional, effective and efficient. The Police & Crime Commissioner works with the Chief Constable and the police to make sure that the service provided to our communities is of the highest standard.

The Office of the Police and Crime Commissioner does not handle complaints against officers or the service provided by Devon and Cornwall Police. Complaints of this manner must be made to Devon and Cornwall Police directly. You can find out more information here.

The Office of the Police and Crime Commissioner handles complaint reviews if members of the public are dissatisfied with the outcome of their complaint. You can find out more information in the section 'Police Complaint Reviews' below. 

We recognise that there will be times when people feel dissatisfied with the service they have received. We understand that making a complaint may be intimidating for some people. We also recognise that an individual’s specific needs or circumstances may impact on their confidence and ability to make a complaint.

We will do our best to ensure that all reasonable steps are taken to remove barriers that might prevent any of the communities we serve from engaging with us, and with the complaints systems. Please let us know if you require us to make adjustments to our procedures to enable you to access our services, or if you have any observations about how we may improve access to our services.

In order to provide the best possible service to the public this information has been produced to enable you to make a formal complaint, or request a police complaint review, should you wish to do so.