Open and Transparent Quality Mark 2016/17 and 2017/18

Compliments and complaints

We take the matter of complaints very seriously and we want to make sure that the service we provide to communities is professional, effective and efficient. The Police & Crime Commissioner works with the Chief Constable and the police to make sure that the service provided to our communities is of the highest standard.

We recognise that there will be times when people feel dissatisfied with the service they have received. We understand that making a complaint may be intimidating for some people. We also recognise that an individual’s specific needs or circumstances may impact on their confidence and ability to make a complaint.

We will do our best to ensure that all reasonable steps are taken to remove barriers that might prevent any of the communities we serve from engaging with us, and with the complaints systems. Please let us know if you require us to make adjustments to our procedures to enable you to access our services, or if you have any observations about how we may improve access to our services.

In order to provide the best possible service to the public this information has been produced to enable you to make a formal complaint, should you wish to do so.

What information to include in a complaint

Complaints from young people (people under the age of 16)

Complaints about Devon and Cornwall police, its officers and staff

Complaints about staff of the Office of Police and Crime Commissioner

Complaints about the Chief Constable

Complaints about the Police and Crime Commissioner

Compliments